Refund Policy

Refund Policy

At HorizonServiceWay, we are committed to providing high-quality roofing services and ensuring customer satisfaction. This Refund Policy outlines our procedures for handling refund requests related to the services we provide.

1. Refund Eligibility

Refunds may be considered in the following situations:

• Service Not Delivered: If we fail to deliver the agreed-upon service as outlined in your contract.
• Service Quality Issues: If the service provided does not meet the standards outlined in our agreement, and the issue has not been resolved to your satisfaction through our standard resolution process.

2. Refund Request Procedure

To request a refund, please contact us within 7 days of the service completion at:

• HorizonServiceWay
• 706 W Ben White Blvd, Suite #200B
• Austin, TX 78704
• +1 512-256-3550
• [email protected]

Please provide the following details in your request:

• Your name and contact information
• A description of the service and issue
• Proof of payment and service completion

3. Refund Processing

Once we receive your refund request, we will review it and determine eligibility. If your request is approved, we will process the refund within 14 business days. Refunds will be issued to the original payment method used for the transaction.

4. Non-Refundable Situations

Refunds are not provided for:

• Change of Mind: If you decide to cancel or alter the service after it has been scheduled or completed.
• Service Disruption: Due to unforeseen circumstances beyond our control, such as severe weather conditions, which may affect service delivery.

5. Dispute Resolution

If you are dissatisfied with our response to your refund request, you may contact us to discuss further resolution options. We aim to resolve any issues amicably and in accordance with our commitment to customer satisfaction.

6. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or business practices. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

For any questions or further information about our Refund Policy, please contact us at:

• HorizonServiceWay
• 706 W Ben White Blvd, Suite #200B
• Austin, TX 78704
• +1 512-256-3550
• [email protected]

Thank you for choosing HorizonServiceWay.